The following is information that you need to know before making a purchase from Karli Health Centre’s Shop:
1. Please choose carefully. We do not offer refunds for “change of mind” or if you are not happy with the product.
If the goods that you buy are faulty, damaged or not fit for purpose, we will exchange the item at no cost to you. If you believe that we have misrepresented our goods, we will negotiate with you about a refund or replacement.
The purchase of services – such as for Yoga Retreats – are not refundable if you change your mind. Purchasing services means that you have committed to participate in the service or event. For unforeseen illness (medical certificate required), a credit will be applied that you can use for a future service.
2. All purchases – whether for goods or services – are in Australian Dollars. eWAY will be used to process your payment. eWAY processes online credit card payments for thousands of Australian merchants. It is a safe and secure way to collect payments through the Internet.
All online credit card purchases on this site use the eWAY gateway for secure payments. For your information:
- Payments are fully automated with an immediate response. No one at Karli Health Centre is processing your payment. The eWAY system is processing it.
- Your complete credit card number cannot be seen by Karli Health Centre or any other outside organisation or person.
- eWAY uses a 128 Bit SSL Certificate for all transactions.
- eWAY uses a bank-grade data centre and encrypts all stored data. This protects your credit card information.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to Karli Health Centre’s bank account.
3. When you purchase goods, Karli Health Centre will arrange for delivery of the item to your nominated address by using Australia Post. Estimated delivery time of goods through Australia Post is five to seven days. However, Karli Health Centre cannot be held responsible for delays within Australia Post. The eWAY system will email you a confirmation of the order you have made.
4. Karli Health Centre will keep your personal details (name, address, contact email) as part of your order. However, we will not provide this information to any other organisation or individual unless we are legally required to do so.